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  • Hi miss Tracy! My account was also locked last night. I submitted my birth certificate (i cropped it showing my name and birthday only. i did’t want to show my address for privacy purposes), and my Social Security System ID. Will these 2 IDs work? And how long will it take before facebook will give me access to my account again? Thank you.

  • May i ask if how long or how many days did it take before facebook replied to you? I already submitted a contact form but there is still no reply until now.

      • please I have that problem can you help me.
        We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

  • HATE Facebook now. How dare they force people to provide confidential information. I thought there was something wrong with my password so I created more accounts. All locked with the same problem. Facebook is not the Police, FBI or MOSSAD they should stop acting like them.
    Facebook is just a social networking site where once we were all advised to keep our personal details secret and to use fictitious names. Now they suddenly turned Nazi “show me your papers”

  • Dear Tracy, I made mistake and used my nickname as well and uploaded just a photo of me and now i have this message: We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

    Since it passed 10 days already, and email on my fb is very old and not usable for couple years, i have no idea how to contact them. On help page I keep getting error and cannot send the form with my real ID. I want to send them my real ID and just solve this but I have no idea where to send it?

    Is there any way you can help?

  • I got this message from facebook can you help me my facebook will open or not. Hi, Thanks for contacting us. At this time, we can't verify your name. It might be because it doesn't follow our name standards and has: - Symbols, numbers, unusual capitaliz says:

    I got this message from facebook can you help me my facebook will open or not.

    Hi,

    Thanks for contacting us. At this time, we can’t verify your name. It might be because it doesn’t follow our name standards and has:

    – Symbols, numbers, unusual capitalization, repeating characters or punctuation
    – Characters from multiple languages
    – Titles of any kind (ex: professional, religious)
    – More than one person’s name, because Facebook accounts are for individual use

    Facebook is a place where people use their authentic identities, and we want to make sure you can use yours.

    If this is the name you are known by in everyday life, please help us verify it by attaching a copy of an ID that shows your name, photo and date of birth in a reply to this email.

    We accept the following types of documentation:

    https://www.facebook.com/help/www/159096464162185/?ref=cr

    View updates from your support dashboard: https://fb.me/1QD8hSsgAQmr1ft

    Thanks,
    Benny
    Community Operations
    Facebook

    —–Original Message—-
    From: [email protected]
    To:
    Subject: Help Us Confirm Your Name

    First name: Shoaib
    Last name: Ilyas Meo

    —–End Original Message—–

  • Hi,

    I have get this message when i try to sign into my account, have given 3 photos for some identity, its been over 72hrs now and no response from Facebook, what would you recommend i do because i have work collogues and other important information on there.

    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

  • Hi, i am also having this problem from few days. At first they said ,

    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

    I sent them my passport 3 times. But they were saying
    hi
    Thanks for your reply. At this time, we can’t give you access to this account or continue with your request because you either:

    – Haven’t sent a form of ID that we can use to verify your identity
    – Sent us documentation that doesn’t match the name, photo or date of birth listed on this Facebook account

    Please respond to this email and attach a copy of an accepted form of ID. Be sure to cover up any personal information that we don’t need to verify your identity (ex: social security number, address, license number).

    And at last they have sent me this mail.

    Hi,

    Until we receive an accepted form of ID that matches the information listed on the account we won’t be able to respond to this case or assist you further. This decision is final.

    In the meantime, this account will remain locked as a security precaution. While it’s locked, the account won’t be visible on Facebook or appear in search.
    Thanks,

    Teesta
    Community Operations
    Facebook

    They are saying my id s information does not match with facebook accounts information. Of course my real name will not match with name i used for facebook. Then how can i prove that this is actually me.Now in my dashboard it is saying my case is closed. So, what can i do now. please help me. I do not want to lose my id.

    • This is the same problem that I had as on Facebook my middle name was a joke name. I emailed them to confirm that my real name did not include my Facebook middle made and provided my drivers license to show this. I think if they find a difference in information it is passed on to another department and put in a queue so if you tell them this directly and confirm your name with ID they can deal with it quickly.

  • I m loging my id fb says. . We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. 3 days ago my id not oped jst says check the docmnts…. Nd logout plz help me

  • Hey tracy.Am need your help can not log into my account because this message always appears We ‘ll take a look at the documents you submitted and get back to you . If We Need more help confirming your name , we ‘ll reach out for additional documentation ” can you help me ? Please!

    • You had to have done this before you were locked out of your account. I didn’t realise but I already had mine, so I presume at some point in the past I was prompted to enter one for additional security and forgot about it as I don’t usually go into my settings on my app. If you’re already locked out try entering a passcode you would have most commonly used, if not then you may have to wait until after your account is back, but entering the code won’t speed up the process as it just took me back to the same screen. It’s no different to logging in with an email and password, it just takes less time.

  • Have this problem myself now since friday, I have 100s of photos on there, and had account since 2008, tried contacting them, and it just goes back to that screen, hate that this has happened to me.

      • Hi tracy
        I have now just got a second reply, I have just included my birth certificate, my name had “Thfc” in the middle of it for the football team I support, how pathetic and petty for facebook to take an account down without notice, i’ve had it since 2008, my name was real, just the middle bit, didnt see a problem as lots of people do it.

        • This is the same problem that I had with a fun middle name in my title, now that you have provided your correct name it shouldn’t be long before your profile is returned. I can understand that Facebook need to be safe and confirm identities as the law has changed on the way online users are now held accountable for their behaviour.

          • I agree users need to be held accountable as the law has changed and to know who they are, just think the process and lack of communication is whats wrong with all this, facebook should warn people that your account will cease if you do not provide the info, and there should be better communication in contacting them.

          • Totally Stewart! That’s why we can help others to make these changes before they lose their accounts like we did, so be sure to inform friends and family so that nobody needs to lose their precious memories and pictures.

  • I’v done all these steps and FACEBOOK sent to me the same messages that sent to you, but after i’v given them my ID (passport and license) FACEBOOK didn’t answer me after last message … 2 days ago …

    How can I contact FACEBOOK rather than email ?

  • Hey, I’m having a similar issue but I don’t know how to contact Facebook support. I was using a nick name on Facebook, one day they prompted me to verify my identity. I posted something that wasn’t my ID and now I have been getting this message for 3 months: Thanks For Your Help We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. How do I contact them to get it back? I just want to post a picture of my legitimate ID and get this over with

    • Hi Adam, sorry to hear that. Have you followed the steps in my post where there’s a link to the contact form? Click on it and drop them another message and attach your ID. They should allocate a member of staff to you then and you’ll be able to email back and forth should you need to. Please let me know how you get on.

  • Hi, Tracy. When, I submitted with CA ID & it says “Thanks For Your Help
    We’ll take a look at the documents you submitted and get back to you.
    If we need more help confirming your name, we’ll reach out for additional documentation.”

    Do you know how long it will take if I can get back to my account?

  • Hi
    can you help me

    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

  • Sorry I can’t see your follow sign ! Please help me to follow you ? At this time I have no idea. That what I have to do ??

  • Dear Tracy, I used my nickname as well and uploaded just a photo of cartoon and now i have this message: We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. Then, I send them my real information. But since it passed 17 days already, they does not accept my ID. Can you help me ? 🙁

  • congratulation to you for the recovery of your account but I am still confused that how I will confirm my identity .so that I may chat with y friends

  • So frustrating, my account is locked until my ID has been verified as well, since 7am Sat 26Jul (NSW Australia local time). I have a business page linked to my profile too, I am getting anxious that I’ll never be ‘unlocked’, I have sent all of the required documents and have emailed the contact centre as well as sending messages via the support dashboard too, I guess I’ll sit tight and try not to stress.
    I wonder if there is any way of ever finding out WHY I was asked to verify my ID?

    • That sucks Michelle, but I found the staff were rather helpful once I got a hold of them and stated that I have a business page. Have you perhaps used a nickname for a middle name? A false title? Pretend date of birth? Have you had any contact back from Facebook? As a precaution when you get your business page back add somebody else as a moderator or admin so that if you account ever gets locked again you can still run your business, even if they never use it at least you know you’ll have access.

  • from 4 mounth same problem and i try many times but not ……..my id card and fb name is differenr name xtylish boyx how can i access my account plz help me

    • Wow four months is a long time, I’m sorry to hear that. Please use the contact form to speak to a member of staff and inform them of your correct name along with a suitable ID.

  • OK hi Tracy I’m having the same problem right now with Facebook but the thing is there’s no link that enables me to login settingd so I couldn’t get the passcode

          • Tracy i beg to you plzzz can u help me to return my facebook account cuz i dont understand what u did so plz i can give u my e-mail and password to solve that fuckin problem i would die if my account disappered in that fuckin way,please please help me..Thanks anyway

          • I’m sorry to hear this Nada, but I do not recommend sharing your login details with anybody. There is a link to the help page in my post and when you attempt to sign into your account it should give you the option to enter your personal details and submit a proof if ID. I have included step by step screen shots of how I got my account back.

          • I used my drivers license but they list a few options that you can use, please click the orange link in my post for more information. I wish you all the best with getting your account back.

          • I dont have a drivers licenes! Or any of those things they want! What i have to do? Please help me just to get any of those things

          • Sorry I don’t have the ability to do that, I’m just sharing my expierence of getting my Facebook account back, perhaps contact them and let them know. I wish you all the best.

          • Hi Tracy!
            i really need you help . it has been 20 days that my facebook account is locked .it shows me the same msg .thanks for you help we will take a look at …….. .
            what should i do plz help me tracy

          • yeah i had but listen the next day i got my account back . it was unlocked but now today my account is suspended again i dont know why fb is doing that to me . its the 2nd time

          • I didn’t know that could happen! How awful, do you have anything on your account that isn’t accurate, your date of birth or a middle name or nickname? Perhaps they failed to spot something and it’s been picked up a second time around.

  • hi
    iam also facing this same problem.
    from past 15 days,
    I filled the contact form and submit my id proofs of voter id and aadhar card. my real name was G.DILEEP KUMAR, but I used my facebook account with the name ” Dileep D smart” and also my real date of birth 15-11-1994 .but according to certificates my date of birth 15-08-1994, so I just mentioned in facebook info as my real date of birth. iam very frustated about this.is there any possibility to contact directly to the facebook customer service, please help me

    • Sorry to hear that, the facebook enquiry form should provide you with a member of staff. Perhaps if you haven’t heard back then you should message again and ask for a response.

  • Hi DeaR Tracy Kiss How are You? Well This Problem On My Friend Account He Ask My Help But I Can’t Understand This Problem Can You Explain To Me & How I Fix This Problem (We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.) Please

  • Tracy i trust u you’re very helpful and u can help me to return it back i tried over and over and i failed maybe the luck with u and i’ll be very thankfull i really do not understand how i get my account back, please help me :'(

  • Haha, I wish it was as simple as not using my real name. My real name is Holly Ice. People barely believe me as it is which is annoying enough but now I’ve been locked out of my account. Joy! Facebook really should be more culturally sensitive. All those with ‘strange’ or ‘unusual’ names, like Native Americans or foreigners are not gonna be happy.

    • I think they’re doing it to everybody eventually, what what I’ve seen it’s taken them a few years to get round to my name and no doubt they’ll keep going for many more to come. So long as you can confirm your real name it shouldn’t be any different, nobody believes my name is Tracy Kiss either. Good luck with your account and please let me know how you get on.

  • Well tracy ,First i should say thanks for ur response it means alot to me now today i got my account back . Its unlock and i can use it again 🙂 :

  • Hey Tracy,

    I like you cannot afford to create a new FB page. I am connected to many people in my life such as martial arts, military, school, and my job. Many of the pages I cannot even access nor get my pictures back. I have been locked out for almost 8 days and its really agitating me b/c I need that page. I have filled out the information 4 times and sent in 2 forms of ID to verify my real name. My last name I had an alias but should I keep repeating the process or give them another 4-5 days before thing to re-confirm again for God knows which time this will be?

  • I’ve been trying to confirm my account for a while now but not getting anywhere with it. I am a content creator and I manage several facebook pages, losing access to my account is losing the ability to do my job.

    • Have you completed the Facebook query form? Since my business page and profile were locked whilst my account was being verified I have now added an administrator so that if I ever lose my account I can still have access. Although this won’t help you now it may be worth doing once you get it back. How long have you been waiting?

  • How to solve this prb We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. plz infrm me

  • Hello Tracy! I couldn’t access at “filled out an online form to Report An Issue With Verifying My Account”. It says that the page hasn’t been found. I have sent and ID of me, and this is the 3rd day that my account is still locked :/ Do you know anything else I can do? Thanks once again for your topic!

  • Hi Tracy, could you suggest any help for my problem? Despite giving my mobile number to Facebook (and correctly entering the code they sent me), my account was still suspended: The explanation was this “We’ve asked you to verify your identify because it looks like you may have multiple accounts or may not be using your authentic identity.” So I read what identification Facebook required and sent them a JPEG of my UK Driving License. 12 hours later, Facebook emailed me saying they would not give me access to my account because “I Haven’t sent a form of ID that we can use to confirm your identity OR Sent us documentation that doesn’t match the name, photo or date of birth listed on this Facebook account” . But as a Driving Licence is a listed form of Identity for Facebook, the only possible issue is that my Driving Licence shows my first name as ‘David’ but my Facebook account is under the name of Dave. Problem is this: All the other forms of Identity (e.g. Birth Certificate, Social Security card etc) also give my name as David, so these won’t be any better than my Driving Licence. Any thoughts appreciated Tracy! Thanks

    • Hi David it may be worth submitting another form asking for a member of staff to respond and to state that your drivers license is different to your facebook profile name. I used my UK license to confirm my identity and informed them that “sphincter” was not my real middle name it was just a joke name that I’d used between my first and last name on my profile. As soon as I identified this they removed it and gave me my account back. Please let me know how you get on, I hope this helps.

    • Dave / Tracy … I have similar problem and any idea to get back account would be helpful…

      You contacted us
      Today
      Login email address or mobile phone number

      Attachments
      Ashish Gupta (Jain).JPG
      We sent you a message
      Today
      Hi,

      We’ve asked you to verify your identify because it looks like you may have multiple accounts or may not be using your authentic identity.

      If you’ve already tried to log in to Facebook and followed the instructions, but weren’t able to verify your identity, please reply to this email and attach an image of your government-issued photo ID to the message. You can use a scanner or take a photo of your ID.

      If you don’t have a government-issued photo ID, you can also send us 2 different forms of ID (ex: school ID, credit card) that both show the same name. One of the IDs must also include a photo or date of birth that matches the information on your Facebook profile.

      If you don’t have an ID that shows the name you use in real life and your photo or date of birth, you can provide 2 forms of ID that show the same name and a government ID that includes a date of birth or photo that matches the information on your profile.

      Learn more about the different types of IDs we accept in the Help Center:

      https://www.facebook.com/help/159096464162185?ref=cr

      Please note that we won’t be able to process your request unless you’ve submitted an accepted form of ID.

      View updates from your Support Inbox: https://fb.me/1LGQJXNEwIMAfnX

      Thanks,
      The Facebook Team

      Did you receive this email in error? Please let us know: https://fb.me/bluERSyCucraG3

      You contacted us
      Today
      Hello, My name as per govt ID is Ashish Gupta and FB ID is Ashish Jain. The reason here bcoz in my country, most of the people know me by Ashish Jain… Jain is my religion. I updated mobile number also and which is verified now. The ID uploaded is passport copy as issued by Govt.. I have gone thru the Terms of service of FB now and I will ensure and promise you that all information would be as per govt issued ID….. Give me one final chance… My e-mail is also not working now… Not sure how ill get i response back from FB. Please help.Regards,

      You contacted us
      Today
      Dear Sir / Madam, Need your help on urgent basis.
      What we’ll do next
      Thanks for letting us know about this. We’ll take a look at your request, submission or concern as soon as possible and send you a message once we have an update.

  • Hi. I have been locked out my Facebook for 2 weeks. I revived an email from Facebook saying
    Hi Gen,

    Thanks for verifying your identity. We’ve unlocked your account, and you should now be able to log back in. We’re sorry for the inconvenience.

    If you have any problems getting back into your account, please let us know.

    And I got so happy and when I tried to log back in.. I WAS STILL LOCKED!! I don’t know what to do..can u help?

  • hi plz help me
    when Facebook asked me confirm your name by mistake i use unusual capitalization for example my name (fida huSSain) i used capital S now please tell me how to remove these unusual capitalization. i sent my Govt. issued ID but i have no access to my account, i feel that unusual capitalization is my mistake . please tell me.

    • I’m sorry to hear that Fida, have you tried to contact Facebook via the help form to speak to a member of staff as this may speed up the process for you. Please let me know how you get on.

  • how to contact Facebook without ID because i have no access to Facebook, Facebook question require a ID but i don’t have. please help how to resolved this issue
    ??

  • You contacted us
    Oct 2
    First name
    fida
    Middle name
    Last name
    huSSain
    Login email address or mobile phone number

    Attachments
    DSC01967.JPG
    Is my last name spelling is not according to facebook?? help??

  • Everytime i open my facebook account always say

    Thank you

    Unfortunately, you won’t be able to access your account while we’re reviewing these additional documents. We appreciate your patience, and we’ll get back to you as soon as we can.

    How can I get back my Facebook account easily? Can you help me? ?

  • How do you stay calm when this happens? All my pictures are on there and I cannot access anything. I feel as if I am going to have a panic attack. How did you contact someone directly?

    • I’m sorry to hear this Caroline, I used the help form to email a member of staff and my account was given back to me, have you had any contact with Facebook other than submitting your ID?

  • They blocked my account on Christmas Eve ! I was in the middle of doing Santa Visits for kids and they were following the progress on FB. So the kids all got upset thinking I had blocked them. Parents couldn’t get in touch., It was hell. And I could not wish anyone a merry Christmas,. friends, family. Nobody., and I didn’t hear from a soul either !!!
    Not only that, I thought to myself……….. What if Facebook were also doing that to vulnerable people ! Lonely people, who’s only contact with the outside world WAS Facebook !
    How many of them were cut off from everyone at Christmas because someone had reported their account ? Was it a spiteful Ex.,, and abuser ?
    How Many of them, as a result of their account being suspended, saw that act as the final straw and ended it all ! Committed suicide !

    Facebook should really think about how they handle this issue ! Why don’t they keep the account live while requesting confirmation of identity ?
    Why don’t they look through the persons account and see they are an actual person.

    Such insensitivity and disregard for humanity is just wrong.

    I have had my account for 10 years., Never had an issue and have my business page on it too, which I cannot access !

    I sent them my ID and I received their usual robot email awaiting review.
    So I replied to the email and am now awaiting response.

    Facebook really needs to become more human and less of a bullying dictator !

    • I’m sorry to hear that, it’s not the best time of year undergo safety checks but I think it will always be an inconvenience for those going through it. I am all for improving security and as far as I am aware it’s not a malicious reporting that makes a profile require verification but more a slow process of sweeping through every single user which has been going on for years now. It’s important to be able to trace people to their actions and with the sheer volume of abuse and bullying online these days it will make laws easier to enforce as cyber bullying leads to many suicides. I hope that you get your profile back quickly, please keep me updated on your progress.

  • Hello everyone.. sad news on my behalf…

    Facebook has just blocked my account as well…for no reason…. JUST THE DAY BEFORE NEW YEAR!

    Imagine this bull$it!!!!!!!!! Its been hell for me, even thou 5 hours passed…

    I am admin of my martial arts club and this is heavy issue for me…

    I kinda expected this to happen as Facebook is American company and America is full of bullshit policy…..

  • Tracy,

    There is no longer a central Facebook help-form where you can contact Facebook. Your link near the beginning of your website no longer works.

  • Hey ! I got the same problem with Facebook, what can I do ? I am not appeared nothing . It’s already been four days and no change …

    Error :We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.

  • I was blocked about a month ago because I never use my legal name on social media. Checked every email and none was from facebook about requiring legal names. This account was active since 2009 and the nickname was not offensive at all, and everybody knows me by it. While I do understand their request for legal names, this opens up a can of worms for identity theft. I haven’t used my “real” name online since 1996 and still verified my identity via my phone number on record and email for that account. Nothing.

    I relented and submitted four government issued IDs. All I was told was that I have to update my name on my profile, which of course I don’t have access to, and then they closed the trouble ticket while refusing to give me my data. I have used every contact form and all have been the same result: Nothing.

    Just want my data back, which they claim I own. Yet accounts such as “Deez Nuts” are acceptable. Pathetic.

  • I tried many ways but that didn’t work. Then I found your post. I read carefully and tried what you said. Finally it’s work within less than 24 hours 😀 Thank you very much 😀

    I will pray for you and your family, specially your two wonderful children 🙂
    [Sorry for bad English]

  • I have an Idea.
    If everyone who has been booted out like us, creates a new account and then starts reporting every name they can, every chance they can, we might be able to upset enough people so that they make so much noise that they have to change there policy.
    Everything I have read has told me that facebook has made it open slather for people to report false names, this is the chink in there armor, this is how we get them back.
    We take away there users, we overload there workers, and we create a stink that goes viral without facebook.

    • I think that will only make the process worse, security is something we must all abide by and although the process may take a while it is certainly necessary. I was lost without my account but thankful that I have it back. I hope yours is returned to you soon.

  • Well I thought this was a new thing, since I just saw it tonight. But going by comment dates here, I guess FB does this in waves? Tracy, I have a question (a couple): Are they confirming my identity based solely on the documents I gave (ID card for me)? My current profile has correct DOB, a couple friends from Candy Crush, and my picture is of a troll (the cute ones with the hair from bygone years).

    Are they gonna match my ID card’s photo with my FB photo? I can’t change the photo, the name I was going by, or anything to make it match since they locked me out. Should I have done something prior submitting the documents, if it was even possible?

    P.S. I don’t need it spelled out, but just basically to see if u know that FB won’t automatically delete me cuz of the current mismatch? Thank u for taking the time to make your post, btw. Very informative 🙂

    • From what I believe Facebook aren’t looking to punish anybody and accuse them of fraud but more to ensure they are using their real identities and a profile picture can be anything and involve anyone, it’s just your name and date of birth that they are concerned with. When you registered your profile you may have entered your real name and then chosen a display name, so long as this matches your identity card you should be fine. Please let me know how you get on.

  • tracey i had account locked for 11 months and they keep sending a verification id form every time and i’m getting mad and i haven’t heard a word

    • Sorry Sona I can’t tell you how long it will take as it seems everybody has had different periods of time. Providing you have shown your ID as requested you are in the queue to being processed by Facebook. How long have you waited so far?

      • Hello thanks Dear for respond ! I have waitied over 30 days I have my real name and surname in the same fb written after time i have changed it so if they chek will see i m real and nothing fake and real photos . All is real ! Dont want loose my account help me to find way pls

        • ANd only the fool reason was that somoen asked to add him i did not and he told me will report me coz my surname was arctic’a Its really funny and i did tno afraid will be reported coz i have my real surname in the same account wrritten . Pls coz of this foolish ppl i cant loose my account

  • Now in 2016. it seems it’s impossible to activate your account. You’re just spinning in circles, you submit an ID and you get an automated message that you should submit ID… It seems no human is reading the appeals…Ridiculous! If anyone knows how to handle this, share some info!

    • I have another account which I set up for my grandson to play an online game which has to be played through Facebook. Logging in to this account yesterday and found it had been locked. It requested name, birthday and sensitive data. The user name for that account was a modification of his real name and so I cannot prove it via documentation. There is no way I am going to forward anything either as was never sure if it was a Hacker. The account is now lost along with photographs and video footage. I am now considering removing my own profile and taking all photographs and videos off incase this account is locked. I am not sure why Facebook would consider locking peoples accounts without good reason.

      • I believe they’re trying to improve security and clamp down on internet bullying but ensuring people are who they say they are. I’m sorry your account was locked but it may be a good idea to backup your photos.

  • Hello!
    I got the sameessage that i can login again my facebook account after i sent my ID but no i still dont login i get the same message that i need send my ID lol or maybe the problem that i have new device and i only can login again with my old device? I sent email again and again and i just got answer that i follow the instructions lol but i just can send my ID again

  • tracy how are you
    i have the same problem i have an account under my business name not my real name and i have business page they locked it and asked me to change my name to my real one and attach an id to confirm the name i am changing
    i did and attached my passaport and my driver license and they sent me unfortunately we can’t confirm you’re the owner of this account.
    thats funny how i am not the owner and how i am contacting them and login in to my account
    i just keep sending messeges and attaching my ids and the same email i am receiving and i need to acces my page i have 16.000 likes i paied 5000 USD to get them its not fair im doing everything legal
    how can i solve this problem please please im realy stressed now about that

    • I’m very sorry to hear this, as my business account was also under my real name I retrieved mine within a few days. Have you had an actual conversation with a real member of staff or just an automated response each time? Perhaps they have a backlog and it’s taking a while to process.

      • just an automated response each time
        i hope i can find a real member of staff to contact him directly to solve this problem every time automated response same email unfortunately we can’t confirm you’re the owner of this account…..
        even i am sending an explanation that i have business page but always same replay
        how can i reach a real member in fb ?

  • Hi Tracy,

    How are you , I had the same exact problem on Facebook, They Been ignore me for weeks now. See I see they help you less then a week. it almost been a month since they hold my account. I am not lock out, But I cant get into my account at all. its a made up name. my account is different then everyone. I am a virtual world Creator on a Website and I contacted with people that have the same virtual name like me.. and I know my nick name don’t match my Real name but perhaps I have giving them my ID’s several times now. No respond just the same copy and paste message to my email. saying..

    Thanks for contacting us. It looks like you filled out the wrong form. We’re sorry for the confusion. Please re-submit your information through the correct form below to help us confirm your name and get you back into your account:

    and when they had gave me a link to click on I did. but its was a error link. This been going on for weeks now. and I have my friends on there and my Real Life pictures on there as well. No one isn’t help me at all. they even close my case several now. So I’m asking you for help. Did you get a normal respond? and they ask me to Verify my name with a ID like I said above I have over 20times.. and I try. How can you help me. this is crazy. People crying about days but how about weeks… and I keep getting notifications going to my email about my friends posts and Birthday’s Give me the right link to help me thanks.

    • I’m sorry to hear this. As you had a made up name they should have given you the option to provide your real name and edit your account accordingly which it sounds like you’ve done several times already. They may have put you into a different waiting line for people with entirely different profiles to their actual identity, as mine was simply a silly middle name which was quick to rectify it therefore didn’t take as long. Perhaps yours is more in depth because they have to prove you are who you say you are and I don’t know if this is possible as it didn’t happen with my case. Do you also have a real Facebook profile or was that your only one?

      • Yes I also have my Real name on my Facebook already create. But I don’t understand how can they continued to hold my account if I provide my ID over 20 Times.. So therefore is it away for me to contact them in a different way? But not only it happen to me, It also happen to my friend also with the same exact problem. She had told me exactly what to do and I had done it. and I’m still having the same issue.. But she got her’s back in a week. and mine going on almost a month now. I don’t know how many times that I’ve proof myself to them.

          • I did sent them a different ID and still No respond and my case still open. But the crazy thing is my account not Locked, I just can’t login into it to me I just feel like Facebook is full of Bull… But thanks for you help Love, I really appreciate it

          • hey honey,

            i am having the same issue, but cannot confirm my id because i did not use my calling name on my FB account.
            now what can be done please reply.
            Regards

  • We can’t help with this request until we receive identification that we can use to confirm you’re the owner of this account. 

    Please visit the Help Center to learn about the types of ID we accept

    I have received this email
    I have send my government Id and Driver license
    But wouldn’t open
    What can i do do
    Suggest me

  • Hi,

    Thanks for providing your ID. We’ve verified and updated the information on your account to match your ID if it didn’t already.

    If you go by another name (ex: nickname, maiden name) and want to list it on your account, you can add it to your profile along with your authentic name. Learn how to add another name in the Help Center: 
      
    https://www.facebook.com/help/131728300237162/?ref=cr

    To learn more about what names are allowed on Facebook, please review our name standards: 
      
    https://www.facebook.com/help/112146705538576/?ref=cr

    We appreciate you taking the time to provide your ID to verify your identity, and we apologize for the inconvenience.

    View updates from your Support Inbox: https://fb.me/9XvjTv6Vw7clvg

    Thanks,

    Facebook

    Did you receive this email in error? Please let us know: https://fb.me/1IQyHXJCu9vOX7O.

    am i on the rite track?

  • Thanks for your help
    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. My account show this and only option show log out help

  • Just because you verified your identity doesn’t mean they won’t lock your account again and ask you to repeat the process of verification again. They have done this to me many times because I am very active at Facebook–do lots of chats with many friends, lots of commenting and photo uploads! Each time you engage in any Facebook activity for more than 1 hr continuously, they start restricting you by demanding you identify animals or watches or rivers in the captcha!!! I believe they are using AI and all their restrictions, blockings, lock outs and harassment are automated! My opinion is that they have grown big, been established so they don’t need to spend billions of dollars to maintain the billions of accounts they have on their servers, so they have to find ways to eliminate as many accounts as possible. So, this is their way of doing so-by harassing millions of users to verify their identities. Personally, I may have to delete and leave Facebook soon because I don’t need this harassment and headache. What Facebook is doing now reminds me of Myspace. They did the same silly stuff and that led to their demise and the rise and domination of Facebook. Now Facebook is doing the same and even worse and I won’t be surprise if they are slapped with global class action lawsuits that would generate negative publicity and an implosion and demise like myspace

    • I’m also very active on facebook and my account keeps getting shut down and it’s annoying. Right now I have on now again been locked out of my account and nothing from facebook.

      • I have been locked for the first time and its been 6 days now. I haven’t heard anything from them. Although getting notifications on my email id. I tried contacting them couple of times but haven’t heard back from them till now. Please suggest me how should I touch base with them.

  • Hello i have been blocked for using nick name and in my government id is full name so how to i verify my account

  • Hi miss Tracy, I was asked to upload my I’d and after submitting it I was told that Facebook will contact me at my email adress by the problem with mw is that I don’t have access to my email adress? What should I do?

  • yes yes it is on the list but did not receive the birth certificate I have accused my 13 years old when I was 16 april 1997

    please help me miss Tracy :'(

  • I have the same issue here saying the same thing for my account
    I think it has been almost a year now but I cant do something about it not until now Ive seen this post thanks Im hoping that il get my facebook account one of these days.
    still hopeful!

  • Unfortunately, you won’t be able to access your account while we’re reviewing these additional documents. We appreciate your patience, and we’ll get back to you as soon as we can.

  • Hi Tracy , I created my Facebook account ” Arthur Lau ” since 2012, I’ve changed my name to ” Tony Stark ” after a few months ,2012. On 9pm 14th June , Facebook team gave me a form to Confirm my real name , I submitted ” Tony Stark ” , that wasn’t my real name . My real name is Arthur Lau . How can I submit the form again ? Please help , it’s urgent , Thanks

  • HI , I have the same problem doing here , I do all the steps but facebook still telling me that it couldnt verify my acount . I send my ID also my birth confident , putting my real name in the blanks but i want to check if i must confirm the name using in my facebook account bc its fake name or what !!!
    NB : my name in my ID was written in Arabic do i need to write the name in Arabic also !

    • I’m sorry to hear that Kara, have you contacted a member of staff? Try replying to their email and asking why your account can’t be approved, it could be the language difference.

      • Yes I did,, it took more than 24 hour I’m still waiting reply from them,, I tried to confirm my name by many ways and they keep telling me sorry we are unable to confirm your identity maybe the problem in my name or the Id!!! So this last time I wrote my name in the same language using in my Id,, I wish that may help..

        Did u confirm the name of your Facebook account or the name u had put!!!

        • I’d used my real name for my Facebook account and provided a valid ID matching my name. If you state that your Facebook is not in your real name but you wish to change it perhaps it will clarify the process.

  • Plz help me.. i received this mail and also reset my passwors but still my account is locked…
    Thanks for confirming your identity. To finish the account recovery process:

    1. Make sure you log out of any Facebook account that may be open on your computer, phone or tablet
    2. Click the following link to reset your password:

          • hyyyy im teja from india plzzz i want help from u can only do this help to me tracy
            the face book asked confirm name i submitted our covernement id but facebook saying Hi,

            We can’t help with this request until we receive identification that we can use to confirm you’re the owner of this account.

            Please visit the Help Center to learn about the types of ID we accept:
            like this it was coming plzzz help me what should i doo

  • No in facebook I kepted date of birth 1998 in my I’d date of birth was 1999 I’m edited and keepted 1998 in I’d which was I’m subbmited so plzzz heal me Tracy what should I do to get back my face book plzzzzz😭😭😭😭😭😭

  • hyy tracy when i can get back my face book plzzz help me im requesting i submitted my id which was government issued but i was saying like this
    Hi,

    We can’t help with this request until we receive identification that we can use to confirm you’re the owner of this account.

    Please visit the Help Center to learn about the types of ID we accept:
    plzzzzz help me tracy to get back my facebook plzzzz

    • Hi Teja it means that the form of ID you provided is not acceptable and they can’t use it to unlock your account. Submit a different ID perhaps a drivers license or passport and try again.

      • thanq for reply but i dont have driving licence or passort to provide ok can i do to create a fake driving licence which was should matches the face book if it will work or not my name in facebook was milk boy teja can i create like this driving licence or any id proof it will work ha they will accept it ha say plzzz tracy i want my face book back plzzzzzz im requesting you can only slove to my problem in facebook my date of birth was 1998 and the original was 1999 can i do anything to get back my account tracy can u give me any suggetions plzzzzzzzzzzzz

        • Gosh, I don’t think that’s something that can be rectified if your name, date of birth and identity are all false! Sorry Teja I don’t know what to suggest, but I wouldn’t make a false drivers license or you may get in trouble with the law.

  • Okk fine Tracy do one help for in me Facebook my user name was milk boy teja and in the governemnent I’d proof my name was sai teja can I submitte like this or would change name in I’d proof and as milk boy teja what should I do to get back my face book account plzzz Tracy help u can only solve my problem I’m believe in u plzzz help me and say the what they do after I’ll submitted they just cheak it while it matches or not haa plzzzzz help me Tracy what should I do to get back plzzzzzz its very important to meet plzzzz

    • I think the only chance you have is to contact Facebook and tell them exactly what you’ve said here. I’m afraid I can’t do anything more to help you but I wish you all the best for getting your account back.

  • thak you so much ur advice how can i contact to facebook can u say the the way plzzzzz tracy it will help me to solve my problem tqqq for doing help too me

  • hyyy tracy just say that how to contact with facebook center ill tell that my problem how you contacted with them any suggetions plzzzzz help me tracy

    • Hi Teja I wrote in the ID submission form as I also have a Facebook page I stated that I needed my accounts returned ASAP, provided my ID and requested somebody speak to me about it. Some comments since have said that this may not still be possible as they may have revised their contact details. Please let me know if you’re able to get through to them.

  • Hi Tracy, so my account has been locked for over 24 hours. The name i use on fb is Happiness Charles and that is my second name, the name on all my documents is Wisdom Charles which is my first name. I have sent fb a message explaining the name happiness and wisdom and I’ve also sent my id to them. I still didn’t get any reply, what can I do now? I didn’t use my email on my fb, I used only my mobile phone number

  • Hey tracy i got locked out my account and i sent my id and facebook emailed me back telling me my account had been reactivated! I tried to log in but still my account is disabled.. Am I supposed to wait a few hrs for the reactavation to take place??

  • I really can’t login, I did all I could, I guess I just have to wait until they decide to reactivate my account, this is really frustrating, all I did was to put gissel instead of Yicely which is my name, but I didn’t know that was a problem I saw many people with other names and nothing happen, I really need back there’s some important things in there. the step that showed about confirming you identity with a passcode I don’t know where you click or where it is that you can find that page, please need help as soon as possible!!!

  • Hey Tracy ,

    Ive Got The Same Message & Im Only 15 So I Dont Have An Id Passport Or License …. Ive Been Locked Out For More Than 3 Days …. Can You Please Help Me 😒

  • Hi Tracy,
    Good day to you.
    I also faced the same case too. But this is not personal account I used it for my job.
    So is that Ok if I provide some approval of my company.
    Likes company license or something.

    Please reply me.
    Thank for your time.

    • So long as the name on the account matches the identity I can’t see a problem with them unlocking the account. In future please ensure you give somebody else admin access to the page so if one person is locked out your business can continue. Please let me know how you get on.

    • If you’ve followed all of the steps and provided the correct information required then perhaps you’re in a queue waiting to be processed. Please keep us updated on how you get on.

  • I’ve been trying for a couple of days to log in. Earlier when i tried to access to my fb account with my mobile number, and i wasn’t able to for some unknown reason, as the number I input was correct. So I had to make a temporary account, after adding my old friends, when I was thinking to get back my first account, I wasn’t able to access any of my account. It showed, account was temporarily unavailable. Open from browser. I used UC browser to log in, but it showed that I have to submit my I’d as well as some document. Every time I try to, it shows, that some problems occurred they are trying to solve. But if I can’t access any of my account, how will i put them. I am not even able to deactivated one of my account. Since same number was used in both account(is that gonna create any problem?) I don’t care about this, but I desperately want my old account back. And I didn’t give any information about me in those IDs, since I was getting teased by a few people. Now, how can I access to my old account (if not possible, then new one) I need that back at any cost. Help me out. Thanks!

  • Hi Tracy,
    Good day to you, When I or someone else log out from Facebook and click on forgot Password Button a text box get opens,
    when I enter my Facebook Profile URL address or User name in The Text box and Click Search button it shows my Name and Picture, i don’t want people to search me like That this can be hacked easily, i Want people to search me by email or Phone Number. i want if someone click on forgot
    Password button then enters my user name or my Facebook user URL, a message Should comes
    to Them (try another way enter Email or phone number).
    i want this some people have done this i also need this how can i do this please help me Thanks.

  • Tracy I followed the steps you posted. They emailed me to say they did it in error…now I’m trying to log back in and nothing. Same problem

    • Hi Tiffany I’m sorry to hear that, if you still have the email address for the member of Facebook staff I’d suggest emailing them back and asking for an update or time scale for having your account back, they may have forgotten or not signed it off properly. Please let us know how you get on.

  • Hi,

    On October 1st 2016 FB informed me that they would like to verify my identity, because it looks like I may have multiple accounts, or not be using my authentic identity on Facebook. I was surprised because it happened only two days after I opened my account (after deleting the old one 9 months ago). I sent them my passport photo, that they rejected (I don’t know why). Then I provided them with the scan of my government issued ID. After 2 days (on October 3d) they messaged me that they have reviewed my report and it is no longer an issue. However after this message (two days from October 3d) I still cannot log in to my account. After trying to log in I see the message: “We’ll get in touch with you at the email address you provided after we’ve reviewed your ID. You will now be logged out of Facebook.” I tried to change my password for the account (in case that it was hacked) and I succeeded (why?). However still I can not log in. My case is closed everytime I try to re-open it and get in touch with FB. This is confusing, I am a real person and I need my contacts with professionals and my friends for my life and career.

    Do you have any suggestions?
    Thank You!

  • Hi Tracy

    3 days back in logged in to my Facebook account and suddenly I got logged out. After that I tried many times but it shows an error from my computer and my android phone. We are working on it.
    But after a day When I tried to login from my Android phone it says you need to confirm your identity. But, when I click on that it shows an error “connection lost try again”. It’s been 3 days I am trying to login to my account which I have been using for more than 10 years. I have all my memories storred in my Facebook account. How can I contact Facebook regarding this. Please help me.

      • Tracy I tried to contact Facebook via phone but unable to do that. I tried login complaint as well but I am not sure whether they have received it or not as I have not received any communication from Facebook till now. Can you please share the link or form to log my complaint with them.

  • I’ve been locked out of my account for over a month now. They stopped replying to me in the “Support Inbox”. No reply in 30 days and I’ve sent the last 7 messages, including various tweets to them and nothing.

    No number to call or anything. This is unreal.

  • I understand they want to be sure of identities, but they way they do this is unacceptable. It’s rude and show no respect for the personal lifes of users.

  • Hi! This lock out is happening to me too. My ID doesn’t match my Facebook name what so ever. Am I in trouble? My birthdate matches but that’s it

  • Thank You
    Unfortunately, you won’t be able to access your account while we’re reviewing these additional documents. We appreciate your patience, and we’ll get back to you as soon as we can. how I get back my facebook Account…somebody help me please

  • Dear Tracy. Most of the links that you provide are dead. I have submitted my ID 2 months ago and still nothing. What do you suggest?

    • I’d suggest getting back in contact with Facebook with whatever their current advice is. You want to make a point of contact with a member of staff, be precise and polite and provide as much information as possible. Please let me know how you get on x

  • My Facebook account has been disabled on 11/06/16 and I had that Facebook for 5 years now… I sent them my library card ID And they haven’t replied since then

  • Pls help. Just got locked out yesterday, fb asking for a UK government id with photo and dob on it. The only options open to all UK citizens are passport and drivers licence that comply with having full name, photo and dob in one place. 99% of Facebook status accepted ids are USA specific eg ID card, school id, yearbook picture, we aren’t quite so anal in the UK! Can’t see us standing for a national ID card ever! Well, I have no passport or drivers license. What am I to do? Spend £50 on a new birth certificate ( no idea what happened to mine I’ve never seen it) another £50 on a passport and wait months for it to come? Or pay for driving lessons and license when I can’t afford a car just to get on fb? I only used it for fairyland anyway! But I have invested money and time into my game and I miss my garden as it is I’m probably going to lose effects that cost me money 😕 Thing is I can’t contact them at all I can’t login, and no such ID With all the requisite info on one card/document exists in this country apart from passport /license unless you work in some forms of security. To make matters worse I am part Salford Sioux, and we don’t have tribal ID cards here either numptys! You’d think they’d get a lawyer with knowledge of international law to look at this crap before they dole it out onto innocent ppl. Animal abusers, foul language porn, peados it’s all okay with fb, but god forbid you should be native American or have a flower child name, or you are too poor to afford their idea of ID. I can’t get in touch, at all I dunno what to do, don’t they realise that the reason we very rarely have all that info on one card at once is because THAT WOULD BE A SECURITY ISSUE IN ITSELF!. That’s why my bank statement is no good to them, they want full name banks usually only use initials incase the letter is misdelivered. How thick are Americans sometimes?! And what precisely does “check” mean? A paycheck, or a cheque?! Please help these people are morons. I feel like going to the press. Nasty trolls reported my account, and now I’m held to ransom literally until I pay for the id to get back in when I cannot afford it, and yet the four letter rants and insults from the troll remain online unpunished unremoved and I can’t even retaliate. Just insulted. Sheesh!

    • How awful, I’ve always used my drivers license to prove my identity but as you say you don’t have one then perhaps they’ll accept another form if you speak to a member of Facebook staff?

  • We’ll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we’ll contact you for additional documentation.— it shows all the time while log in to my profile. I submitted the documents they asked for several times. every time they told me that I cant access it. I wanna talk to fb technical team for this prob. how can I send them an sms. i’m from Bangladesh. TIA

  • Hey tracy my account is temporarily locked from same 4 days for verifiaction process but when it first came it had sent them the wrong documemts in hurry! So i had got the link in yours and sent the right documents now to verify my id!
    And put a case in support message also! To recover my account and requested them to give back my account as i had sent the wrong documents before! So i had given the right one now and given my id and number also to them for contacting me
    So tracy could u help me or tell me that how much time they will need to verify this and will they give back my account soon?? Please tracy help me and say me😞

  • My account has been locked since 2012 !!!!!! It’s almost 2017 and I have no way of access to my account I was young when I made it and have no way to give identity to them and I don’t remember much but I have a lot of old pictures and people I wanna reconnect to help please

  • It looks like your account was suspended by mistake. I’m so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.

    I receive this email. But i still cant log in. Any idea?

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